The Role of Gratitude at Work: Supervisory Support Strategies and Workplace Spirituality to Improve Workforce Agility

Abstract

In a dynamic and uncertain world of work, the ability of the workforce to adapt and remain resilient is key to organizational success. This research explores the important role of supervisory support and workplace spirituality in promoting workforce agility, considering gratitude as a mediating factor. The study involved 350 retail employees in West Java, Indonesia. The results showed that workplace spirituality significantly increased workforce agility, while supervisory support did not show a significant direct effect. Furthermore, the mediating role of gratitude was only evident in the relationship between workplace spirituality and workforce agility. In addition, analysis of demographic data in this study also revealed that male employees tend to have higher levels of workforce agility compared to female employees. This study contributes to the literature on workforce agility and provides important implications for the development of organizational strategies in facing the challenges of rapid change in the modern era.